Payment Protection Explained: What Happens If an Order Goes Wrong
How Dragon Store protects buyers: payment checked before delivery, a recorded order chat, disputes with evidence, and full refunds (fee included) when an order fails.
Paying a stranger online always carries some risk. Payment Protection is how Dragon Store keeps that risk small for buyers — and fair for sellers.
How it works
- Payment checked first. Delivery starts only after the payment for your order is confirmed.
- One chat per order. Everything about the order — details, delivery, questions — stays in its own chat, with a full history.
- You confirm delivery. The order is completed when you confirm you received what you paid for.
If something goes wrong
- Explain the problem in the order chat. Many issues are simple misunderstandings and are fixed in minutes.
- If it is not solved, open a dispute from the order page. Describe what happened and add screenshots.
- Dragon Store staff review the order chat, the payment proof and the evidence from both sides.
- The decision is shared in the order. When an order is fully refunded, the buyer gets back everything they paid, service fee included.
What we never do
- We never ask for your password or payment details in a private message.
- We never move an order outside the order chat.
- We never charge hidden fees: the only fee is shown at checkout before you pay. See Fees.
Good habits that make disputes easy
- Keep all communication in the order chat.
- Send payment proof right after paying.
- Check your item before confirming delivery.
Questions? Read our Terms of Service or buying checklist.